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Dynamics 365 Community / Forums / Business Central forum / SQL Server Connection ...
Business Central forum

SQL Server Connection Issue When Copying Company

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Posted on by Kristen H 85

I'm attempting to copy a company and after about 30 minutes this message pops up.  I'm going to Companies window and selecting the production company; then copy.  Any ideas?

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  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,166 Most Valuable Professional on at

    Is this on the online tenant? If so, we need to open a request to Microsoft support with your tenant id.

  • Kristen H Profile Picture
    Kristen H 85 on at

    Hi Stefano.

    Yes this is our online tenant.  To make things worse I can't get logged in now and I have another user that also can't log in.  We're getting a blue screen letting us know the test company doesn't exist.  

    How do I open a support case?

  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,166 Most Valuable Professional on at

    You can open directly from BC or leave your tenant details here and I think that someone from MS will contact you.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    Are you able to logon to the default demo company via direct link and then able to delete the faulty company? E.g. direct url:

        businesscentral.dynamics.com/<guid>>/?company=CRONUS%20International%20Ltd.

    ...where company=CRONUS%20International%20Ltd. should be replaced by your actual demo company...

    If this does not help, best is to contact your partner or Cloud Solution Provider and ask them to open a SR (via Partnersource) with Microsoft Support on your behalf for the best support experience.

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