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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Expand all Subject tre...
Service | Customer Service, Contact Center, Fie...
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Expand all Subject tree at Case

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Posted on by k.karagiannnis 40

Hi all,

At Subject field in Case, I want when user clicks on Subject the tree to be displayed expanded by default. Is there a way to achieve this?

Thank you,

Kostas

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Expand all Subject tree at Case

    Hi Kostas,

    Unfortunately, you can’t expand all options in the subject field by default, Subject are rendered as tree structure, which is by-design.

    pastedimage1621477688057v1.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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