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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Expand all Subject tre...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Expand all Subject tree at Case

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Posted on by k.karagiannnis 40

Hi all,

At Subject field in Case, I want when user clicks on Subject the tree to be displayed expanded by default. Is there a way to achieve this?

Thank you,

Kostas

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Kostas,

    Unfortunately, you can’t expand all options in the subject field by default, Subject are rendered as tree structure, which is by-design.

    pastedimage1621477688057v1.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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