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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / AD (entra) sync does n...
Customer experience | Sales, Customer Insights,...
Suggested Answer

AD (entra) sync does not update the emailaddress of the dynamics system user

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Posted on by Moritz L 21
Hi everyone,
 
we are facing the issue that when the emailaddress of a AD (entra) user is changed, this change isnt synced to dynamics 365 CE,
all other AD (entra) attributes update without issues.
The AD (entra) connector doesnt log any errors, it seems like it is just ignoring the emailaddress for updates.
 
Is anyone else facing this issue too or has maybe already found a solution for it?
thank you very much
Categories:
Dynamics 365 Sales
I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 303,669 Super User 2026 Season 1 on at
    Moved the question from the Dynamics 365 General to the Dynamics 365 Customer experience forum.
     
  • Suggested answer
    ManoVerse Profile Picture
    ManoVerse 884 Super User 2026 Season 1 on at
    Dynamics 365 CE does not automatically update the email address when it changes in Entra ID because the sync relies on ImmutableID and UPN, not the mail attribute. The default connector ignores email updates unless explicitly mapped. Attributes like display name, job title, department are included in the default mapping rules between Entra ID and Dynamics 365 CE, so they sync automatically.  Solution can be like below :
    Option 1: Manually update the email in Dynamics 365 CE.
    Option 2: Create a custom sync rule or Power Automate flow to map mail → internalemailaddress.
    Option 3: Use PowerShell to force a user sync
    Add-AdminPowerAppsSyncUser -EnvironmentName <EnvironmentID> -PrincipalObjectId <UserObjectID>

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