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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / SLA Pause and resume
Customer experience | Sales, Customer Insights,...
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SLA Pause and resume

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Posted on by Alekya Reddy 10

Hi,

When a SLA is paused and resumed, how can we stop the timer to recalculate.

An SLA is paused at 3hours and resumed after 1 hour, now the SLA timer when resumed starts at 3 hours + paused time.

How can we customize the timer so it doesn't calculate the onhold time.

I have the same question (0)
  • empath-e CRM Profile Picture
    empath-e CRM 1,136 on at
    RE: SLA Pause and resume

    It should'nt calculate the On Hold time when Paused, it should resume from the same time. 

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