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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Using a new content se...
Customer experience | Sales, Customer Insights,...
Answered

Using a new content setting fields in marketing email HTML throws error on 'check for errors'

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Posted on by DannyKp 5

Created a New content settings and using the same content setting details in Marketing email HTML throws error on Check for errors

  • Text: Dynamic content references the following entity, which isn't selected for syncing in the marketing data configuration: {{msdyncrm_contentsettings(bb9409ff-0b24-eb11-a813-000d3a0a82c6).msdyncrm_addressmain}}.
  • Text: Dynamic content references the following entity, which isn't selected for syncing in the marketing data configuration: {{msdyncrm_contentsettings(bb9409ff-0b24-eb11-a813-000d3a0a82c6).msdyncrm_addressmain}}.
    Can someone please let me know, what is causing this issue?
I have the same question (0)
  • DannyKp Profile Picture
    DannyKp 5 on at

    Sorted..! Enabled the content settings in Marketing data configuration

  • cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Danny,

    It is very glad that you have sorted it.

    But content settings of marketing email should be dynamic content instead of static value, we just need {{msdyncrm_contentsettings.msdyncrm_addressmain}} and {{msdyncrm_contentsettings.msdyncrm_subscriptioncenter}}.

    pastedimage1605165330547v2.png

    Because content settings of customer journey will apply to content settings of marketing email involved in the journey, so the content will always be dynamic.

    pastedimage1605165047316v1.png

    Regards,

    Clofly

    Regards,

    Clofly

  • Verified answer
    Preeti Rana Profile Picture
    Preeti Rana Microsoft Employee on at

    Hi Danny,

    Seems this issue is now resolved. If not,please create a support ticket for this issue so that the team can investigate?

    Guidance on creating ticket: https://mbs.microsoft.com/customersource/northamerica/CRM/support/support-lifecycle/CRMSupport

    Please email us the ticket number on d365mktcomm@microsoft.com to follow up. :)

    Thanks,

    Preeti Rana 

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