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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email router error aft...
Microsoft Dynamics CRM (Archived)

Email router error after migrating to another server

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Posted on by Alaa Ramadan 4,130

After migrating the email router from one server to another. no incoming email arrive to CRM.

The error below appear in the event log: 

#23379 - Could not verify the version of Dynamics 365 at http://CRMSERVER/Organization. The server was unable to process the request due to an internal error.  For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.

Thank you 

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hello Alaa,

    Is the credentials for CRM Organization correct on email router?

    Please, verify this thread to see if it solves yours:

    community.dynamics.com/.../125195

    Cheers!

    Pedro Pisco

  • Suggested answer
    Alaa Ramadan Profile Picture
    Alaa Ramadan 4,130 on at

    Thank you Pedro

    You are correct, it has something to do with the credential used in the email router configuration.

    we are using one single account to access all mailboxes

    Once I created a new ad user and assigned permission to access all other mailboxes. it works fine.

    Thanks again!

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