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Customer experience | Sales, Customer Insights,...
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URL that links to a specific 'Area' in Dynamics

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Posted on by 22

Dear Everyone,

I added "Knowledge Base Search" to the sitemap through a URL

       pastedimage1657877117463v8.png  pastedimage1657876916875v5.png

My problem is that while it does open successfully and directs to Knowledge Base Search, it does so, not in the Area "Service" in which I have added it, but in the area "Sales", as shown below.

pastedimage1657876285729v4.png

I specifically want it to direct to Knowledge Base Search, and in the area "Service".

I have tried to search online for a solution but could not find it. I would guess that some parameter might help me, but nothing I have tried seemed to solve the problem.

The link I am using as the URL is -> /main.aspx?pagetype=kbsearch&showLang=1&enableSelection=1

and it directs to -> /main.aspx?pagetype=kbsearch&showLang=1&enableSelection=1&forceUCI=1&appid=c052460e-9c30-******-******-********************

Anyone has any suggestions on how I can configure to direct to the area I want - or in any specific area for that matter?

Thanks in advance, John! 

P.S. Sorry about sticky, remove it if I shouldn't have placed it, first post on this forum!!

I have the same question (0)
  • Verified answer
    RodRodriguez Profile Picture
    on at

    Have you tried something like:

    /main.aspx?pagetype=kbsearch&showLang=1&viewid=c052460e-9c30-******-******-********************&viewType=1039

  • Ioannis Karakasidis Profile Picture
    22 on at

    I was using links with the company environment at the start.. Which caused a new window to open and hence the default area was being selected. I removed the environment, and now it works as I wanted. Thanks for the reply!

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