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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2015 setup fails, ...
Microsoft Dynamics CRM (Archived)

CRM 2015 setup fails, stating AD error

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Posted on by MdgM 10

Hi,

I try to install CRM 2015 on a 2012 R2 Server with MSSQL Server 2012 on the same host.

Prerequisites are fine, the setup-user is member of domain admins and local admins. Setup creates the MSCRM_CONFIG database and fails afterwards with the following exception (translated):







15:44:40|  Error| Install exception.System.Exception: Error on action Microsoft.Crm.Setup.Server.InstallConfigDatabaseAction. ---> Microsoft.Crm.CrmSecurityException: Could not find AD entry for : <setup-user> with SearchFilter: samAccountName ---> System.DirectoryServices.ActiveDirectory.ActiveDirectoryObjectNotFoundException: global catalog not found in the overall structure (forest?) 'CRM15.DOMAIN.COM' 
   at System.DirectoryServices.ActiveDirectory.GlobalCatalog.FindOneInternal(DirectoryContext context, String forestName, String siteName, LocatorOptions flag)
   at Microsoft.Crm.SecurityUtils.GetActiveDirectoryEntry(String searchItem, String searchFilter, String searchItemLogInfo, Boolean throwIfNotFound, String domainName)






 
 

                                                   
                        

                            




 





 






 





 



                        

                        
                            





                        


                        
                        

                            
                                
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                MdgM
                10 
                
        
                
                
             
         

            
                
                        
                 
            

    


 on  at 
                        
    
                    
    
                        
    
                        
    
                        
                          
                        
                      
    
                    
    
                  
    
                
    
              
    
              
    
                
    
                  
    
                    
    
                      
    
                        
    Solved this one myself, maybe my solution can help others with similar problems.
    

    Lesson learned: if it looks like an AD error it is an AD error.
    

    dcdiag put me on the right track - the DC was missing a DNS entry I've never seen before.
    

    Missing information: we use a perfectly working BIND DNS server on FreeBSD that is only updated by the DHCP server and does not permit updates by anybody else. The DC has been set up only for CRM.
    

    I had registred several addresses manually (following a online tutorial). That was sufficient to allow user login and led me to the assumption that the DC configuration is working.
    

    The solution lies in giving the DC the right to write to the DNS as follows:
    

    - modify in the named.conf the allow-update clause of the relevant zone by adding the IP address of the DC
    

    - restart DNS daemon
    

    - restart the DC
    

    The DC registers a handful of additional DNS records and the CRM setup completes without complaints.
    
                      
    
                    
    
                        
                        
    
                            




 





 






 





 


    
                        
    
                         
                      
                          
                       
                        
                            
                            
     
                              
                            
    
                            
                            
                            
                                
                            
                        
                        
                  
    
                
    
              
    
            
    
          
    
        
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