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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Entitlements are not s...
Microsoft Dynamics CRM (Archived)

Entitlements are not showing in Customer Service Portal

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Posted on by RaviKashyap 55,410 Moderator

Hi Experts,

I have configured Customer Service portal and added a new page called 'Entitlements' to list out all the entitlements for the customer. However the list is not showing any records. I try to set the scope to global but still the list shows 'There are no records to disaplay' 

Please suggest.

Thanks,

Ravi Kashyap

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I have the same question (0)
  • jordanbaugher Profile Picture
    jordanbaugher 20 on at

    Did you ever get a resolution on this issue? I'm also experiencing this.

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    I contacted MS for this and they confirmed its a product issue which will be fixed in coming release.

    I ended up displaying the results using fetchxml so haven't tried it again.

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    *Update*

    Got the response from MS that the issue is fixed in the portal version v8.3.2.77.

    support.microsoft.com/.../portal-capabilities-for-microsoft-dynamics-365-version-8-3-2-77-releas

    Hope this helps

  • jordanbaugher Profile Picture
    jordanbaugher 20 on at

    Ravi-

    Thanks for the follow-up!

    We've basically rebuilt the entity as a custom entity in order to circumvent this issue, however I will keep this in mind for future portal projects.

  • Joao Pereira Profile Picture
    Joao Pereira on at

    I have that issue again in portal version v8.3.2.86! Has it happen again?

  • Darren Bayley Profile Picture
    Darren Bayley 335 on at

    Hi - Yes I've got the same issue now - did you get a resolution?

  • jordanbaugher Profile Picture
    jordanbaugher 20 on at

    I found out there's a 'Site Setting' you can create for Entitlements: HelpDesk/CaseEntitlementEnabled, and in the value type 'True'.

    No idea if this will work for you, but it did allow me to see the records.

  • Darren Bayley Profile Picture
    Darren Bayley 335 on at

    That’s the odd thing -  I have that setting in there and can see the entitlements when creating a case but when I try to add a new page that lists the entitlements I get nothing

  • Joao Pereira Profile Picture
    Joao Pereira on at

    Unfortunately no.

    Microsoft told me to create a new instance and try a new installation but....

    I've used Fetchxml with the link above: stoneridgesoftware.com/using-liquid-templates-and-fetchxml-to-retrieve-data-in-a-dynamics-365-online-portal

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