Microsoft Dynamics CRM (Archived)

Dynamics 365 Unified Service Desk

(0) Share

Report

Posted on by Community Member

Hello,

Is it possible when clicking on the Agent Script Answer Text to get the value pass it to an EntitySearch as parameter?

Thank you

*This post is locked for comments

I have the same question (0)

All responses (7)

Answers (1)

Suggested answer

ansrikanth 3,115 on at

Like (0)

Report

Didn't understand the question correctly. Can you explain with some example please?

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report
Hello,

Thank you for reply.

I have An Agent Script that has 2 Answers. When i click one of the answers i want to be able to pass the Answer text to an Entity Search.

Example:

Agent Script 1

Answer 1

Answer 2

When i click Answser 1, "Answer 1" should be passed to a FetchXml defined in the Entity Search (USD).

I hope it's clear now.

Kind Regards,

Was this reply helpful? Yes No
ansrikanth 3,115 on at

Like (0)

Report

Yes, That is clear and Yes, it is possible.

Whenever you select an answer "TaskUpdated" event which contains the Answer selected. Copy this into Context. You will be using this Context variable in your entity search. After copying to context, execute DoSearch action to execute your entity search.

Let me know if it is not working for you.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hello, thank you, i will try it and get back to you.

Kind regards

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hello @Srikanth Alluri,

Sorry for the late reply, unfortunately, it's not working (unless I'm missing something).

The event "TaskUpdated" is triggered, but the selected answer text is not shown.

Below I attached a screen of the debugger and I copied the data of the event.

Kind Regards,

Action Call# 1

Source:Event(Agent Scripting)
Name:TaskUpdated
Application:
Action:
Action Data:
Parameters:"task"="Client --> Identification"

Condition:
Condition Result:Success

Was this reply helpful? Yes No
Verified answer

ansrikanth 3,115 on at

Like (1)

Report

Ok, you need the Answer text. Then the only option for you is, Execute an action call on Answer click which would use Global Manager's CopyToContext action to copy the answer text (hardcoded based on the answer). Use this Context variable value in your Fetch.

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report

This is indeed what i did. Thank you ;)

Was this reply helpful? Yes No