Update CRM Online Description field

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Posted on by Community Member

I need to amend the the Incident's description field.

I have done some coding to amend the description. However, this only works if only status is still Open. If the incident is "Resolved", I will not be able to. Any way I can workaround this as I need to patch the data in CRM online. Thanks for helping.

Code snippet:

_description = _case.Contains("description") ? _case["description"].ToString() : "";

_case["description"] = "test test amendment";
_service.Update(_case);

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Nithya Gopinath 17,076 on at

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RE: Update CRM Online Description field

Hi Kentan,

For fixing this error, please go through the following thread.

https://community.dynamics.com/crm/f/117/t/143473

Hope this helps.

Thanks
Community Member on at

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RE: Update CRM Online Description field

Hi,

Follow the code mentioned in the link, but couldn't update for "closed" case.

Got this error message:

"This case has already been resolved. Close and reopen the case record to see the updates."
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PS 23,577 on at

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RE: Update CRM Online Description field

Have a look at: crmtipoftheday.com/.../updating-won-opportunity-fields
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Nithya Gopinath 17,076 on at

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RE: Update CRM Online Description field

Hi Kentan,

Please refer the link below.

https://community.dynamics.com/crm/b/algrapsblog/archive/2014/03/07/crm2011-update-description-with-resolution-field-when-close-an-incident

Hope it helps.

Thanks