Dynamics 365 CommunityForums Microsoft Dynamics GP (Archived) unable to attach or pr...

unable to attach or preview document in GP 2015 after upgrading to Windows 10 version 1803 OS Build 17134.228

(0) Share

Report

Posted on by Community Member Microsoft Employee

We recently had a strange issue, as users laptop gets new windows 10 laptop (win ver 10 build1803) we noticed that in all those laptops. They are unable to preview or attach a document. We get the error message unable to preview document.

Our GP 2015 is ver 14.00.1059. I also noticed in the event log there was SQL connection timed out error.

(Pre-login initialization=14754 handshake=13627) This happens only when you try to preview a vendor card attachment or try to attach a document. All the protocols are enabled on the sql server (TCP/IP and Named Pipes). We don't use the default port 1433. I also enabled firewall inbound and outbound rule for the port. And odbc driver connection used is SQL Native Client 11.0

Any inputs or suggestions are most appreciated. I am also planning to see if I can add exceptions to GP folders in the windows defender.

thanks

Ganesh

*This post is locked for comments

All responses (3)

Answers (0)

Community Member Microsoft Employee on at

Like (0)

Report

RE: unable to attach or preview document in GP 2015 after upgrading to Windows 10 version 1803 OS Build 17134.228

Unfortunately, the issue remains the same, even after applying in the patch. :(
Suggested answer

soma 24,406 on at

Like (0)

Report

RE: unable to attach or preview document in GP 2015 after upgrading to Windows 10 version 1803 OS Build 17134.228

This issue happens in GP 2015 versions only, so you have to update the latest patch then it will work.

Hope this helps!
Community Member Microsoft Employee on at

Like (0)

Report

RE: unable to attach or preview document in GP 2015 after upgrading to Windows 10 version 1803 OS Build 17134.228

Additional Note: Other GP 2015 users on Windows 10 Build 1709 are able to attach and preview just fine. The issue is only for users on upgraded to Windows 10 Build 1803.