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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics CRM 2013 Outl...
Microsoft Dynamics CRM (Archived)

Dynamics CRM 2013 Outlook Client requirements

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Posted on by JDP 75

Our integration partner has informed us that if we have 64 bit Windows, we are obliged to use 64 bit office, internet explorer, and outlook plugin as well.  Our concern is that forcing people to use 64 bit IE will break many other tools we use as they rely on add-ons that do not have a 64 bit version. The idea of training up people to juggle between two versions of IE is seen as problematic because of these compatibility reasons.

My question then, is: do we really need to use a "pure" 64 bit OS, Office and IE? We haven't experienced issues running 32 bit Office on a 64 bit platform, and given that MS offers clients for both bitnesses, I'm having a difficult time understanding why we have to go all 64 bit. I haven't been able to find verification of our partner's assertion in any MS documentation.

Thank you for any insight you might have!

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  • Robinson Moses Profile Picture
    Robinson Moses on at
    RE: Dynamics CRM 2013 Outlook Client requirements

    Hello,

    Any one of the following operating systems is required:

    • Windows 8 (64-bit and 32-bit versions)

    • Windows 7 (64-bit and 32-bit versions)

    • Windows Vista SP2 (6-bit and 32-bit versions)

    • Windows Server 2012, Windows Server 2008 R2, or Windows Server 2008 when running as a Remote Desktop Services application.

    Important

    Windows XP editions are not supported for installing and running CRM 2013 for Outlook.

    Windows Server 2003 editions are not supported for installing and running CRM 2013 for Outlook as a Remote Desktop Services application.

    Internet Explorer 7 or earlier versions are not supported for use with Microsoft Dynamics CRM 2013 for Microsoft Office Outlook.

    Microsoft Office. One of the following:

    • Microsoft Office 2013

    • Microsoft Office 2010

    • Microsoft Office 2007

    Important

    Outlook 2003 versions are not supported for installing and running CRM 2013 for Outlook.

    To install and run the 64-bit version of CRM for Outlook, a 64-bit version of Microsoft Office is required.

    The above extract is from the planning guide of Microsoft Dynamics CRM 2013 IG :- www.microsoft.com/.../details.aspx

    Thanks,

    Rob Moses

  • JDP Profile Picture
    JDP 75 on at
    RE: Dynamics CRM 2013 Outlook Client requirements

    That's what I expected. Have you had direct experience using a 32 bit client on a 64 bit OS?

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