Daylight Savings

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Hi i am from UK and we use service model of dynamics 365. Recently Daylight Saving time changed (29th March). We have a 10 hours Customer service schedule (8 am to 18 pm) except for weekends. However we have some cases failing SLA on or after 18 pm. I think it is because of Daylight saving. And can someone tell me how can we correct it?

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LeoAlt 16,331 Moderator on at

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Hi partner,

In Dynamics 365, datatime field doesn't observe daylight saving time, so although your working time is still 8 am - 18 pm in DST, but D365 will think the real time(UTC) is 7 am - 17 pm so that you may miss SLA in 17 pm - 18 pm. This is by design.

https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/organization-administration/date-time-zones

You could refer to this link.

support.microsoft.com/.../daylight-saving-time

Best Regards,

Leo

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