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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Daylight Savings
Service | Customer Service, Contact Center, Fie...
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Daylight Savings

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Posted on by Community Member

Hi i am from UK and we use service model of dynamics 365. Recently Daylight Saving time changed (29th March). We have a 10 hours Customer service schedule (8 am to 18 pm) except for weekends. However we have some cases failing SLA on or after 18 pm. I think it is because of Daylight saving. And can someone tell me how can we correct it?

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  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at

    Hi partner,

    In Dynamics 365, datatime field doesn't observe daylight saving time, so although your working time is still 8 am - 18 pm in DST, but D365 will think the real time(UTC) is 7 am - 17 pm so that you may miss SLA in 17 pm - 18 pm. This is by design.

    pastedimage1585636990491v1.png

    https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/organization-administration/date-time-zones

    You could refer to this link.

    support.microsoft.com/.../daylight-saving-time

    Best Regards,

    Leo

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