after cloneing case record not copying some fields

(0) Share

Report

Posted on by sandeepc

5,470

supplier(field) on new quote case, the supplier did not pull over to quote follow up case that is created on the new quote case.

when we give case type:quote and activity type new quote

we added quote follow up button when we click on it a new case is created and all the fields are copied into the new case. but the issue s supplier field data is not copying

0871.s3.PNG

what would be the issue and how to overcome this issue

*This post is locked for comments

All responses (1)

Answers (1)

Verified answer

Guido Preite 54,077 Moderator on at

Like (2)

Report

RE: after cloneing case record not copying some fields

that is custom ribbon button, so you should ask to who implemented that functionality inside your CRM instance.