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SharePoint Integration : Based on entity - can you change the incident folder name?

Posted on by Microsoft Employee

We have configured SharePoint Online integration using Based on entity and selected Account.

The resultant folder structure means that documents uploaded to a case are actually stored in a folder called incident and, whilst our developers know this is the underlying name for case, our users do not.  They are finding it confusing to see a folder called incident in the Document Associated Grid on Accounts.

Is there any way of changing this folder name to case?


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and, 

  • bottaciov Profile Picture
    bottaciov 5 on at
    RE: SharePoint Integration : Based on entity - can you change the incident folder name?

    same issue

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