We have configured SharePoint Online integration using Based on entity and selected Account.
The resultant folder structure means that documents uploaded to a case are actually stored in a folder called incident and, whilst our developers know this is the underlying name for case, our users do not. They are finding it confusing to see a folder called incident in the Document Associated Grid on Accounts.
Is there any way of changing this folder name to case?
and,
same issue
DAnny3211
433
Abhilash Warrier
137
Super User 2025 Season 2
Martin Dráb
67
Most Valuable Professional