Ribbon Buttons not loading quickly

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Posted on by SR-04070533-0

I need to research the best way to optimize the refresh command for Time Entry buttons, so that Mobile Techs are not waiting for the buttons to appear.
Business Reason: Techs in low connectivity areas are reporting the buttons aren't appearing (immediately). We need to look into optimizing the refresh to reduce the impact on technicians.

The buttons are not getting visible until some time.

Is there a way to make those buttons appear quickly.

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Dynamics 365 general

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DAnny3211 11,397 on at

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Hi there,

This issue is common in scenarios with low connectivity or complex command logic. Here are a few ways to optimize ribbon button visibility and responsiveness:

1. Simplify Command Rules

Review the Enable Rules and Display Rules for the Time Entry buttons.

Complex or server-side rules can delay rendering. Try to use client-side rules where possible.

2. Use Asynchronous Loading Wisely

If your buttons depend on data that loads asynchronously (e.g., from a web resource or API), consider preloading that data or caching it locally.

3. Minimize Dependencies

Reduce the number of dependencies (e.g., form fields, related entities) that the button logic relies on.

The fewer conditions to evaluate, the faster the button appears.

4. Optimize Mobile Experience

Use custom controls or Power Apps Component Framework (PCF) for mobile-friendly buttons.

Test with offline profiles to simulate low connectivity and adjust accordingly.

5. Telemetry and Logging

Enable custom telemetry to track button load times and identify bottlenecks.

Let me know if you'd like help reviewing your ribbon XML or optimizing the command logic!

Please verify if this response was helpful.

Best regards!

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