Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

Mention Feature of What's New - Send Email notification to user mentioned in post

Posted on by 728

I have a user that wishes to have an email sent each time they are mentioned in a post.

Using the @<username> feature when posting.

How would one enable this?

Thank you,

Will

*This post is locked for comments

  • wperkinson3 Profile Picture
    wperkinson3 728 on at
    RE: Mention Feature of What's New - Send Email notification to user mentioned in post

    What plugin?  Or are you saying create my own?

  • Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Mention Feature of What's New - Send Email notification to user mentioned in post

    You should probably be able to do this using a plugin on the create (or update) of a post record.

    You when then have to retrieve the post info and search for the Guid of the user that was mentioned.

    If mentioned, generate an email activity.

    Don't have any sample for this, but should work. Test it out...

    Hope this helps.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Mention Feature of What's New - Send Email notification to user mentioned in post

    I found this thread:  community.dynamics.com/.../212764.  

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Mention Feature of What's New - Send Email notification to user mentioned in post

    I have the same question.  There doesn't appear to be a clear one to one record that you could trigger a workflow from.  It appears that you'd need to scrape the information from the text on the Posts entity.  Not sure though.  I'm hoping someone will reply to this thread with the best way to accomplish this.  

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans