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Supply chain | Supply Chain Management, Commerce
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Pay Call Center Order Through POS

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Posted on by 68

Hi Experts, 

Is it possible to place an order in Call Center HQ but Pay it through Point of sale system given, both channels use the same warehouse.

I can see the order on POS, but unable to make a payment against it. 

I have the same question (0)
  • Sally X Profile Picture
    252 on at

    Hi,

    Did you consider paying in Call Center?

    The configuration of the call center channel includes a setting that is named Enable order completion.

    If the Enable order completion setting is turned on, call center users can enter payments against sales orders for customers by using the payment processing features of Call center.

    If the setting is turned off, call center users can't use the Call center payment processing features, but they can still apply prepayments to sales orders by using standard Accounts receivable functionality.

    Or if you still want to place an order in Call Center but pay it through POS, the following blog may be helpful to you.

    POS Invoice Pay – #Dyn365F&O | Kurt Hatlevik – Dynamics 365 Blog

    Hope my answer can help you.

    Best regards,

    Charlotte Xu

  • Suggested answer
    Usama Bin Mazhar Profile Picture
    68 on at

    Hi,

    The POS Operation "Sales Invoice" helped achieve the sceanrio.

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