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Hi Guys,
How can we process RMA on AX 2012?
Thank you very much
Marielle Guiang
*This post is locked for comments
you can check this links
community.dynamics.com/.../rma-disposition-codes-they-work
guyterry.wordpress.com/.../generate-rma-in-the-call-center-customer-service-form
RMA for sales or purchases?
Hi sir steven.
Rma for sales
You have return orders, you load what the customer wants to return, issue them with the RMA authorisation, this creates a return sales order and you use the arrival journal to receive the goods, capture a disposition code to decide what to do with the goods and the credit process and then it depends if you are issuing a replacement order etc.
Hi Sir,
I tried to process RMA from Sales Order > Return Orders . i also tried the disposition code . Is there a way that when i process RMA the item shoudnt be deducted on Sales?
You mean deduct on sales purely from a financial perspective relating to the general ledger?
Yes Sir, all items that process thru RMA shouldn't be deducted on financials especially on sales report.
But the original order is not a sale, they have been returned, it maybe that there is a replacement, would you want that sale excluded because it is not a real sale? It means you only want to capture a subset of sales - lets say "original" ones.
The impact on sales is only for the credit amount you provide the customer, dont give the customer any credit and there will be no impact on sales with your original sale remaining.
Otherwise customise your sales report to remove returned orders, or dont follow an RMA process and issue miscellaneous credits to customers.
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