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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Want to calculate dura...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Want to calculate duration of case with owner

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Posted on by Community Member

Hi Team,

We want to calculate for how much time duration case was with owners. when case is assigned to someone else then it should dhow time of past owner and current owner on case form.

Could you help me for same?

Thanks,

Mayur

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  • Suggested answer
    Gustavo Longo Profile Picture
    Gustavo Longo Microsoft Employee on at

    Hello Mayur,

    Use the calculated fields concept to achieve this need.

    Regards,

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