I Cant see cases in my queue

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Posted on by Ahmad Saud

790

dear all

I have defined different queues and one active automatic routing rule set , I can see the cases in the queue (as expected) if I click on the queue itself (from administration), but the user who is a member of this queue cant see it.

thanks,

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RE: I Cant see cases in my queue

Hi Ahmad,

I am glad to see that my suggestion is useful to you.

Have a good day.

BR,

Judy
Ahmad Saud 790 on at

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RE: I Cant see cases in my queue

thanks a lot.
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RE: I Cant see cases in my queue

Hi,

Do you change the main view from the default view named "Items I am working on" to the view named "Items available to work on"?

Hope it makes sense.

BR,

Judy