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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / report unexpected erro...
Microsoft Dynamics CRM (Archived)

report unexpected error -log file help

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Posted on by Yasemeen zada 110

Hey guys, 

I am facing a problem understanding the log file to trace an error that appeared with reports. 

I am working with SSRS, and since then the reports developed in the CRM system don't work anymore. 

Can anyone give me a clue or at least tell me what words to look for in the log file.


it is as follows: "<Header>
<Product>Microsoft SQL Server Reporting Services Version 2015.0130.1601.05 ((SQL16_RTM).160429-2226)</Product>
<Locale>English (United States)</Locale>
<TimeZone>Jordan Standard Time</TimeZone>
<Path>C:\Program Files\Microsoft SQL Server\MSRS13.MSSQLSERVER\Reporting Services\Logfiles\ReportServerService__12_29_2016_10_57_08.log</Path>
<SystemName>SQL-SERVER</SystemName>
<OSName>Microsoft Windows NT 6.2.9200</OSName>
<OSVersion>6.2.9200</OSVersion>
<ProcessID>16928</ProcessID>
<Virtualization>None</Virtualization>
</Header>
<ProcessorArchitecture>AMD64</ProcessorArchitecture>
<ApplicationArchitecture>AMD64</ApplicationArchitecture>
rshost!rshost!1e84!12/29/2016-10:57:08:: i INFO: CLR runtime is initialized.
rshost!rshost!1e84!12/29/2016-10:57:08:: i INFO: Derived memory configuration based on physical memory as 16746320 KB
appdomainmanager!DefaultDomain!1e84!12/29/2016-10:57:08:: i INFO: Entered managed ServiceMain in DefaultDomain.
appdomainmanager!DefaultDomain!1e84!12/29/2016-10:57:08:: i INFO: Attempting to start WebApp service: C:\Program Files\Microsoft SQL Server\MSRS13.MSSQLSERVER\Reporting Services\ReportServer\bin\..\..\RSWebApp\Microsoft.ReportingServices.Portal.WebHost.exe
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing ConnectionType to '0' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing SecureConnectionLevel to '0' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing DisableSecureFormsAuthenticationCookie to 'False' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing CleanupCycleMinutes to '10' minute(s) as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing MaxActiveReqForOneUser to '20' requests(s) as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing DatabaseQueryTimeout to '120' second(s) as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing RunningRequestsScavengerCycle to '60' second(s) as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing RunningRequestsDbCycle to '60' second(s) as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing RunningRequestsAge to '30' second(s) as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing MaxScheduleWait to '5' second(s) as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing DisplayErrorLink to 'True' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing WebServiceUseFileShareStorage to 'False' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing WatsonFlags to '1064' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing WatsonDumpOnExceptions to 'Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException,Microsoft.ReportingServices.Modeling.InternalModelingException,Microsoft.ReportingServices.ReportProcessing.UnhandledReportRenderingException' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing WatsonDumpExcludeIfContainsExceptions to 'System.Threading.ThreadAbortException,System.Web.UI.ViewStateException,System.OutOfMemoryException,System.Web.HttpException,System.IO.IOException,System.IO.FileLoadException,Microsoft.SharePoint.SPException,Microsoft.ReportingServices.WmiProvider.WMIProviderException,System.AppDomainUnloadedException' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing AuthenticationTypes to '4' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing RSWindowsExtendedProtectionLevel to 'Off' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing RSWindowsExtendedProtectionScenario to 'Proxy' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing EnableAuthPersistence to 'True' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing IsSchedulingService to 'True' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing IsNotificationService to 'True' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing IsEventService to 'True' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing PollingInterval to '10' second(s) as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing WindowsServiceUseFileShareStorage to 'False' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing MemorySafetyMargin to '80' percent as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing MemoryThreshold to '90' percent as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing RecycleTime to '720' minute(s) as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing MaxAppDomainUnloadTime to '30' minute(s) as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing MaxQueueThreads to '0' thread(s) as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: w WARN: Initializing UrlRoot to default value of '' because it was incorrectly specified in Configuration file as ''.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing IsWebServiceEnabled to 'True' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing IsReportManagerEnabled to 'True' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing MaxConnections to '2' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing Timeout to '10' second(s) as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing AppID to '(Default)' as specified in Configuration file.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing CacheLevel to 'Default' as specified in Configuration file.
resourceutilities!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Reporting Services starting SKU: Enterprise
configmanager!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Using report server internal url http://192.168.1.9:80/ReportServer.
configmanager!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Using report server external url http://192.168.1.9:80/ReportServer.
configmanager!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Using url root http://192.168.1.9:80/ReportServer.
rshost!rshost!57fc!12/29/2016-10:57:09:: i INFO: Configuring maxPhysicalCpu=20, minLogicalCpu=0
rshost!rshost!57fc!12/29/2016-10:57:09:: i INFO: Logical processor per physical processor 4
rshost!rshost!57fc!12/29/2016-10:57:09:: i INFO: Logical processor per core 1
rshost!rshost!57fc!12/29/2016-10:57:09:: i INFO: Maximum logical CPU is 4
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Catalog SQL Server Edition = Enterprise
crypto!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Initializing crypto as user: CRM\antcrm
crypto!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Exporting public key
crypto!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Importing existing encryption key
configmanager!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Using report server internal url http://192.168.1.9:80/ReportServer.
configmanager!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Using report server external url http://192.168.1.9:80/ReportServer.
configmanager!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Using url root http://192.168.1.9:80/ReportServer.
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: SQLDump flags: ReferencedMemory, AllThreads, SendToWatson
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: MiniDump flags: DataSegs, UnloadedModules, ProcessThreadData
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Dump on: Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogExceptionMicrosoft.ReportingServices.Modeling.InternalModelingExceptionMicrosoft.ReportingServices.ReportProcessing.UnhandledReportRenderingException
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Do not dump on: System.Threading.ThreadAbortExceptionSystem.Web.UI.ViewStateExceptionSystem.OutOfMemoryExceptionSystem.Web.HttpExceptionSystem.IO.IOExceptionSystem.IO.FileLoadExceptionMicrosoft.SharePoint.SPExceptionMicrosoft.ReportingServices.WmiProvider.WMIProviderExceptionSystem.AppDomainUnloadedException
library!DefaultDomain!57fc!12/29/2016-10:57:09:: i INFO: Minidump location: C:\Program Files\Microsoft SQL Server\MSRS13.MSSQLSERVER\Reporting Services\Logfiles
appdomainmanager!DefaultDomain!57fc!12/29/2016-10:57:10:: i INFO: Registering AppDomain: type='WindowsService'; id='2'; Name='WindowsService_0'
appdomainmanager!DefaultDomain!57fc!12/29/2016-10:57:10:: i INFO: Creating a new AppDomainLifeCycleManagementEntry for AppDomain id '2'
appdomainmanager!DefaultDomain!57fc!12/29/2016-10:57:10:: i INFO: Appdomain STARTED: id='2'; name='WindowsService_0'
servicecontroller!DefaultDomain!57fc!12/29/2016-10:57:10:: i INFO: Creating an instance of class 'ReportingServicesLibrary, Version=13.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91' from assembly 'Microsoft.ReportingServices.Library.ServiceAppDomain' in domain 'WindowsService_0'
library!WindowsService_0!57fc!12/29/2016-10:57:10:: i INFO: Catalog SQL Server Edition = Enterprise
resourceutilities!WindowsService_0!57fc!12/29/2016-10:57:10:: i INFO: Reporting Services starting SKU: Enterprise
crypto!WindowsService_0!57fc!12/29/2016-10:57:10:: i INFO: Initializing crypto as user: CRM\antcrm
crypto!WindowsService_0!57fc!12/29/2016-10:57:10:: i INFO: Exporting public key
crypto!WindowsService_0!57fc!12/29/2016-10:57:10:: i INFO: Importing existing encryption key
library!WindowsService_0!57fc!12/29/2016-10:57:10:: i INFO: SQLDump flags: ReferencedMemory, AllThreads, SendToWatson
library!WindowsService_0!57fc!12/29/2016-10:57:10:: i INFO: MiniDump flags: DataSegs, UnloadedModules, ProcessThreadData
library!WindowsService_0!57fc!12/29/2016-10:57:10:: i INFO: Dump on: Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogExceptionMicrosoft.ReportingServices.Modeling.InternalModelingExceptionMicrosoft.ReportingServices.ReportProcessing.UnhandledReportRenderingException
library!WindowsService_0!57fc!12/29/2016-10:57:10:: i INFO: Do not dump on: System.Threading.ThreadAbortExceptionSystem.Web.UI.ViewStateExceptionSystem.OutOfMemoryExceptionSystem.Web.HttpExceptionSystem.IO.IOExceptionSystem.IO.FileLoadExceptionMicrosoft.SharePoint.SPExceptionMicrosoft.ReportingServices.WmiProvider.WMIProviderExceptionSystem.AppDomainUnloadedException
library!WindowsService_0!57fc!12/29/2016-10:57:10:: i INFO: Minidump location: C:\Program Files\Microsoft SQL Server\MSRS13.MSSQLSERVER\Reporting Services\Logfiles
appdomainmanager!DefaultDomain!57fc!12/29/2016-10:57:10:: i INFO: SPN for the service account is MSCRMAsyncService/SQL-Server.CRM.AntiSpark.me
appdomainmanager!DefaultDomain!57fc!12/29/2016-10:57:10:: i INFO: SPN for the service account is MSCRMAsyncService/SQL-SERVER
appdomainmanager!DefaultDomain!57fc!12/29/2016-10:57:10:: i INFO: SPN for the service account is MSCRMSandboxService/SQL-Server.CRM.AntiSpark.me
appdomainmanager!DefaultDomain!57fc!12/29/2016-10:57:10:: i INFO: SPN for the service account is MSCRMSandboxService/SQL-SERVER
appdomainmanager!DefaultDomain!57fc!12/29/2016-10:57:10:: i INFO: The UserAccountControl value for the service account is 66048
rshost!rshost!e4c!12/29/2016-10:57:10:: i INFO: Registered url=http://192.168.1.9:80/ReportServer/, vdir=/ReportServer, pdir=C:\Program Files\Microsoft SQL Server\MSRS13.MSSQLSERVER\Reporting Services\ReportServer.
rshost!rshost!e4c!12/29/2016-10:57:10:: i INFO: Currently registered url http://192.168.1.9:80/ReportServer/ on endpoint 2
rshost!rshost!57fc!12/29/2016-10:57:10:: i INFO: Derived memory configuration based on physical memory as 16746320 KB
servicecontroller!DefaultDomain!36d8!12/29/2016-10:57:10:: i INFO: Total Physical memory: 17148231680
rpcserver!DefaultDomain!e4c!12/29/2016-10:57:10:: i INFO: Process monitoring started.
runningjobs!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: Database version check timer enabled: Next Event: 60 seconds. Cycle: 60 seconds
dbpolling!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: EventPolling polling service started
runningjobs!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: EventPolling HeartbeatTimer timer enabled: Next Event: 0 seconds. Cycle: 300 seconds
dbpolling!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: NotificationPolling polling service started
runningjobs!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: NotificationPolling HeartbeatTimer timer enabled: Next Event: 0 seconds. Cycle: 300 seconds
dbpolling!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: SchedulePolling polling service started
dbpolling!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: UpgradePolling polling service started
dbpolling!WindowsService_0!fb8!12/29/2016-10:57:10:: i INFO: PollingMaintenance: Polling started
runningjobs!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: Database Cleanup (NT Service) timer enabled: Next Event: 600 seconds. Cycle: 600 seconds
runningjobs!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: Running Requests Scavenger timer enabled: Next Event: 60 seconds. Cycle: 60 seconds
runningjobs!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: Running Requests DB timer enabled: Next Event: 60 seconds. Cycle: 60 seconds
runningjobs!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: Execution Log Entry Expiration timer enabled: Next Event: 54169 seconds. Cycle: 86400 seconds
runningjobs!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: SQM timer timer enabled: Next Event: 57769 seconds. Cycle: 86400 seconds
rpcserver!DefaultDomain!3ff4!12/29/2016-10:57:10:: i INFO: RPC Server started.
servicecontroller!DefaultDomain!3ff4!12/29/2016-10:57:10:: i INFO: RPC Server started. Endpoint name ='ReportingServices$MSRS13.MSSQLSERVER'
appdomainmanager!DefaultDomain!3ff4!12/29/2016-10:57:10:: i INFO: SetInitialized AppDomain id '2': initialized = 1
appdomainmanager!WindowsService_0!3ff4!12/29/2016-10:57:10:: i INFO: Appdomain:2 WindowsService_0 initialized.
library!DefaultDomain!57fc!12/29/2016-10:57:16:: i INFO: Catalog SQL Server Edition = Enterprise
rpcserver!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: RPC Server stopped.
servicecontroller!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: ServiceAppDomainController - RPC Server stopped.
servicecontroller!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: InternalStop: stop the service code running in the worker domain
servicecontroller!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: InternalStop: found a worker domain
rpcserver!DefaultDomain!e4c!12/29/2016-10:57:29:: i INFO: Process monitoring stopped.
dbpolling!WindowsService_0!7170!12/29/2016-10:57:29:: i INFO: EventPolling polling service stopped
servicecontroller!WindowsService_0!2f98!12/29/2016-10:57:29:: i INFO: Service controller exiting.
dbpolling!WindowsService_0!7170!12/29/2016-10:57:29:: i INFO: NotificationPolling polling service stopped
dbpolling!WindowsService_0!7170!12/29/2016-10:57:29:: i INFO: SchedulePolling polling service stopped
dbpolling!WindowsService_0!7170!12/29/2016-10:57:29:: i INFO: UpgradePolling polling service stopped
appdomainmanager!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: UnloadAppDomain: 2, 'WindowsService_0'
appdomainmanager!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: Unregistering AppDomain id='2'
appdomainmanager!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: Unregistering AppDomain: searching for AppDomain id '2'
appdomainmanager!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: Appdomain:2 WindowsService_0 unregistered.
appdomainmanager!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: UnloadAppDomain WindowsService: 2, 'WindowsService_0'
appdomainmanager!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: SetUnloadStarted AppDomain id '2': unloadStarted = 1
appdomainmanager!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: Appdomain:2 WindowsService_0 unloading.
appdomainmanager!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: AsyncDomainUnloading::Start - waiting for the unloading thread to finish unloading AppDomain '2'; Mark the WindowsService (worker) AppDomain as active.
appdomainmanager!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: ReportService::MarkProcessAsActive - Mark the WindowsService (worker) AppDomain as active.
appdomainmanager!DefaultDomain!fb8!12/29/2016-10:57:29:: i INFO: AppDomain:2 0 pending unload(s)
appdomainmanager!DefaultDomain!fb8!12/29/2016-10:57:29:: i INFO: AppDomain: calling AppDomain.Unload(AppDomain 2)
appdomainmanager!DefaultDomain!4d38!12/29/2016-10:57:29:: i INFO: Unregistering AppDomain id='2'
appdomainmanager!DefaultDomain!4d38!12/29/2016-10:57:29:: i INFO: Unregistering AppDomain: searching for AppDomain id '2'
appdomainmanager!DefaultDomain!4d38!12/29/2016-10:57:29:: i INFO: Appdomain:2 was not registered. Its registration was probably already replaced with a new AppDomain (since this one is getting recycled).
rshost!rshost!4d38!12/29/2016-10:57:29:: i INFO: Application domain type WindowsService statistics: created: 1, unloaded: 1, failed: 0, timed out: 0.
servicecontroller!DefaultDomain!2f98!12/29/2016-10:57:29:: i INFO: Service shutting down."

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  • Suggested answer
    tpeschat Profile Picture
    tpeschat 4,930 on at

    I would try to check if the underlying issue is the following exception in your logfile: AppDomainUnloadedException

    Hth Thomas

  • David Jennaway Profile Picture
    David Jennaway 14,065 on at

    There's not a lot of information to tell why the service is stopping. My guess would be either a dependency on another service (the RPC service is mentioned), or running out of memory, or something else registered on the port/url that reporting services is configured to use

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