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Microsoft Dynamics CRM (Archived)

POP3/SMTP Email Server Profile issue while configuring Rackspace Webmail service

Posted on by Microsoft Employee

Hi,

I am getting error while trying to add Rackspace webmail server profile. I tried adding it as POP3/SMTP server profile with following details.

Incoming server: secure.emailsrvr.com Port: 995

Outgoing Server: secure.emailsrvr.com Port: 485

Getting following error.

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: The email server isn't supported.Detail: 
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>7450466e-cd78-448a-b9e7-14ffb4497fea</ActivityId>
<ErrorCode>-2147098046</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>The email server isn't supported.</Message>
<Timestamp>2017-06-01T03:42:30.9432303Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

I also tried adding with below alternate settings provided in Rackspace site (support.rackspace.com/.../rackspace-email-and-hosted-exchange-settings) as well and still getting the same error.

Incoming server: pop.emailsrvr.com Port: 110

Outgoing Server: smtp.emailsrvr.com Port: 2525

Can someone help me on this?

*This post is locked for comments

  • Verified answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: POP3/SMTP Email Server Profile issue while configuring Rackspace Webmail service

    Hi Karthick,

    Only Gmail and Yahoo! mail are supported in Dynamics 365 online as POP3/SMTP server.

    See: technet.microsoft.com/.../dn531050.aspx

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