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Locked Account

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Posted on by Community Member Microsoft Employee

Hi All!

I am facing an issue in Dynamics 365 Online (version 8.2.1.360).

I have a Business Process Flow on the Opportunity form. On this BPF, I have added the OOB field ‘Account’ (parentaccountid).

For any Opportunity that is created from Lead qualification, this field is locked by the business process flow.

(see screenshot below)

If I create an Opportunity directly, I am able to update this Account lookup field.

There is no script on the form which is disabling the Account lookup field.

Ps: I tried doing the same on Dynamics 365 Online (version 8.2.1.410) and do not see this field locking behavior there. Is this a bug? Or is this due to something else?

Thanks in advance!!

*This post is locked for comments

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Community Member Microsoft Employee on at

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RE: Locked Account

Hi David!

That did the trick! Thank you so much!
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David Jennaway 14,063 on at

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RE: Locked Account

The Account field is special in that it's derived from the Customer field, which may contribute to this behaviour. Can you use the Customer field instead ?

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