Microsoft Dynamics CRM (Archived)

workflow conditions check

(0) Share

Report

Posted on by ganeshm

hi , i am trying to use workflow to update my record option set value & two option set value

if(mainphone="123")then
update:(option set value;two option set value)

otherwise if(mainphone="456")then

update:(option set value;two option set value)

otherwise if(mainphone =" ") then

update(clear)

this is the condition. After the first on-field change ,my option set value is not getting updated(override) for the second time.
is there any problem with the logic.how to rectify.

*This post is locked for comments

All responses (10)

Answers (0)

ganeshm on at

Like (0)

Report

RE: workflow conditions check

these are the update setting for both the conditions. During update only my option set value isnt getting updated based on this value.
Karsten Wirl 4,477 on at

Like (0)

Report

RE: workflow conditions check

Okay, please show us your settings for the updates.
ganeshm on at

Like (0)

Report

RE: workflow conditions check

yes thats right.but even then i cant see any changes
Suggested answer

Karsten Wirl 4,477 on at

Like (0)

Report

RE: workflow conditions check

Your SCOPE is USER... is that correct? Only records OWNED by THIS user will be affected by your process...
ganeshm on at

Like (0)

Report

RE: workflow conditions check

yes i done that already.

i am trying update a option set value in the account form based on this conditions.
its working for the first if conditions but trying to do else part its not getting updated.
Karsten Wirl 4,477 on at

Like (0)

Report

RE: workflow conditions check

Hello.

And you have set the "Options for Automatic Processes"?

Here you must check "Records fields change" and then select the field with help of the btn "Select".

Please show us a screenshot.
ganeshm on at

Like (0)

Report

RE: workflow conditions check

thanks karsten wirl,

well i can trigger my workflow as you said ,but while (in my above conditions) triggering them during 'field change' my option set value isn't changing.

is my conditions are wrong.
Suggested answer

Karsten Wirl 4,477 on at

Like (0)

Report

RE: workflow conditions check

Hi there.

A business rule is triggered when the condition fits... it's like a jscript with an event handler on your field.

A workflow needs a trigger to be started.. for example on create, update, delete.

Kind regards,

Karsten
ganeshm on at

Like (0)

Report

RE: workflow conditions check

thanks for your reply nithya,

but what is the difference here. In business rules we use the same ' if else ' like the workflow (if ..then).why isn't working in workflow.

How (various) workflow conditions work.

please help me with some examples.
Suggested answer

Nithya Gopinath 17,074 on at

Like (0)

Report

RE: workflow conditions check

Hi,

Instead of workflows, you could use business rules easily in this scenario.

microsoft.com/.../create-business-rules-and-recommendations-to-apply-logic-in-a-form.aspx