Email a document from AX (Invoice, Packing Slip)

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Posted on by Community Member

Hi all,

I am having an issue on AX 2009. When I try to email an invoice or another document from AX to a new recipient, I have an error message as you can see on the image below. Do you have any idea concerning this issue? what could be the problem?

https://onedrive.live.com/redir?resid=B00AB8DDD0145240!171&authkey=!ABbprckykuvtuAI&v=3&ithint=photo%2cjpg

Regards

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Community Member on at

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RE: Email a document from AX (Invoice, Packing Slip)

Hi

the error message indicates "Transport failed to connect to server". do you already have working email notification setup in any other modules/functions.

There could be several possibilities including:

1. Incorrect SMTP sever configuration

2. Firewall blocking

3. Check if From address is configured to receive emails from AX32Serv.exe and AX32.exe

4. Mail relays might not be configured to send emails to recipients outside organization.

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Denis Macchinetti 16,444 on at

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RE: Email a document from AX (Invoice, Packing Slip)

Hi

Pretty sure that your SMTP server is wrong.

Check it with your infrastructure guys.

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A.Prasanna 8,223 on at

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RE: Email a document from AX (Invoice, Packing Slip)

First check whether you properly setup email parameters under Administration.if it is properly set then check your mail server use SSL/TLS (Secure Socket Layer/ Transport Layer Security ) security methods .Most of the mail servers using TLS so , as we experienced by default AX2009 doesn't support SSL/TLS .we archive this though the Customization.

Hope this will help you!.

Thanks & Regards,

Amith Prasanna.

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Community Member on at

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RE: Email a document from AX (Invoice, Packing Slip)

Thank you guys, it worked the issue came from the server parameters. I checked with the infrastructure guys and they gave me the right infos. Thank you all.

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RE: Email a document from AX (Invoice, Packing Slip)

Hey IRodman, what the fudge !!!!!

what was the solution. care to share????!!!!

I hate this, when they find the solution and they don't care about posting it. " my infrastructure guys told me the solution" pfffff, Arrrrr.

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