web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Opportunity Ownership

Customer experience | Sales, Customer Insights,...

Answered

Opportunity Ownership

(2) Share

Report

Report

Posted on by MajidX

20

HI some of my users receive an error "Access is denied" when trying to take ownership of an opportunity. The User has the "Assign" role checked for them. Any idea how this can be resolved please?

Categories:

Dynamics 365 Sales

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Holly Huffman 6,554 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!
Hi there!

Couple of suggestions - apologies if you've already tried these:

If the user is part of a Team - sometimes the Permissions assigned to the Team override the individual's permissions

In addition to "Assign" - does the user also have "Write" - by assigning themselves as owner, the are modifying the records so they'll need READ, WRITE in addition to ASSIGN.

If you are using Business Units - double check the user is in the correct business unit and there aren't restrictions based on the business unit hierarchy

Review any field-level security that is set

hope this helps!

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

ManoVerse 127 Super User 2026 Season 1

#2

#3

Muhammad Shahzad Sh... 69 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans