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Microsoft Dynamics CRM (Archived)

Error Message when clicks Qualify button in Lead

Posted on by Microsoft Employee

Hi,

I am using CRM online 2016 Update 1.

And since few days the issue comes for business process with Rules.

Below is the screenshot of the Error Message.

When hits Qualify button in Lead it shows Error.

CRMQuaifyError.jpg

 How do I fix this?

Thanks in Advance!

*This post is locked for comments

  • Subramanya  Profile Picture
    Subramanya 165 on at
    RE: Error Message when clicks Qualify button in Lead

    Hi,

    Guess its the exception from the plugin triggered while changing the status reason of lead, Disable plugins related to lead and try again it should work,

    Then disable individual plugins of lead so that you will get to know which plugin is throwing the exception.

    Thanks,

    Subramanya

  • EmployeeOcta Profile Picture
    EmployeeOcta on at
    RE: Error Message when clicks Qualify button in Lead

    As Brian said, click download button to get log and paste it here so we can find the way to solve it.

  • RE: Error Message when clicks Qualify button in Lead

    Hi,
    Same Error message in our organization. Did you find a fix for this already?
    Thanks in advance.

  • Brian Poff Profile Picture
    Brian Poff on at
    RE: Error Message when clicks Qualify button in Lead

    Click the "Download Log File" button and post the contents so we can see the actual error.

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