Greetings,
I have the following business model that I will try my best to explain:
We manufacture and sell our products to our retailers, who we do business with. Retailers in turn sell our products to their customers.
In our NAVision environment logically only Retailers "X" and "Y" have Customer cards, since these are the companies we invoice & deliver our products to.
The customers (orange) are companies that we keep track of in our database for marketing (since they drive demand), these are stored as Contact Cards of type Company.
What I am trying to do now is to set up a way to link and track the customers with their retailers (eg to have an idea how many companies retailer X is serving).
My idea is to use Business Relations to link them. The setup is as such:
I've done the same for Customer B, and this seems to work fine until we get to Customer C, who buys from two retailers. When I try to setup the link to Retailer Y, after having already done one for Retailer "X", I get the error:
"Business Relation code CUSTOMER is used when a Contact is linked with a Customer."
I am wondering why a single Contact Card (Type Company) cannot have more than one link to a Customer Card. I'd imagine a business scenario such as ours is common.
Or am I using this wrong?
I am using Dynamics NAV 2017
Many thanks for the time taken to advise me on this matter.
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