Real time Service Issue - Username password validation failed: Transaction Service Profile not found in AX

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Good day Everyone.

I just like to seek your help regarding in my issue in setting up Real time Service. I've already configured the Real time Service Profile and successfully created the Certificate. But when I am trying to use loyalty function, I have this error:

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Do you have any idea why I am getting this error?

Thanks Everyone.

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Rodolfo Recalde on at

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Hi Raph,

Check the Real Time Service user is also a registered user in AX with administrator profile (System administration > Common > Users)

I Hope this Helps!

Regards,

Rodolfo Recalde.

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Community Member on at

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Hi Rodolfo,

I already used Administrator as the Real time Service user but still no luck.

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Rodolfo Recalde on at

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Double check if Real-time Service Profile is configured correctly on store:

Retail > Common > Retail Channels > Retail Stores > Edit Store > Real-time Service Profile field.

After checking, Sync Channel/Global Configuration.

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Community Member on at

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Good day!

Hi Rodolfo,

I already resolved the issue by changing the user for web application in IIS.

Thanks,

Raph

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Community Member on at

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Hi Raph,

I have also installed retail complete Setup and Real Time service profile, Web Application and also Given User as System admin.

My web site is working. Certificates is added in Both Dynamics AX Client, POS and also Added all possible Solution. certificates installed in Trust root certificate authority ,personal in Both Client and POS.

My configuration are AX 2012 R3.

my system are like : - 1) SVR-1 (AOS installed -Production) 2) Svr-2 ( AX Database and Reports -Production, Retail HQ) 3) Svr-3 ( Communication Server Installed - with IIS - Running Async Server Web Site and Real Time Service Website with 2 Self signed certificate- PRODUCTION) 4) Svr 4(Installed Channel database and AsyncClient is Installed - PRODUCTION) all are running Accept REAL time service.

But When I am Running POS for Real Time Service - Inventory lookup and Customer Adding through POS -I am getting error message:-

"Username password validation failed: transaction service profile 'RTS' not found in AX." even Profile and Transaction Is installed.

Errors I am getting along above are:

1) Real-time service connectivity failure. An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail. Server stack trace: at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)

2) LSRetailPosis.TransactionServices.EstablishConnection: System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail. ---> System.ServiceModel.FaultException: An error occurred when processing the security tokens in the message. --- End of inner exception stack trace

3)LSRetailPosis.TransactionServices.EstablishConnection: System.ServiceModel.FaultException: An error occurred when processing the security tokens in the message..

I was seeing your reply - "changing the user for web application in IIS" and I cannot under stand your point- even my Web Pool user is same as AOS user but still I am not getting Inventory lookup for Real Time Service.

Can you please suggest me what changes I need to do for getting inventory Lookup. I am ready to share my screen also for Solution.

Regards

Sachin Kesarwani

Email: SACHINAXAPTA@GMAIL.COM

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Community Member on at

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Hi,

Verify if the bindings for the site is verified properly using the service account. You may check it in IIS > Sites > RTS > Basic Bindings.

Also, for the apppool user, check and make sure that the username is password are correct.

THanks,

Raph

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Community Member on at

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Hi Raph,

I already checked and reapplied your suggestion for checking of RTS site Basic settings and Binding settings and assigned same AOS service User Account in Web site access.

Still I am getting same error message and Inventory lookup and Customer creation and Customer account payment is not working.

Same error message I am getting.

If any one in Group can help me so I am ready to share my screen at any time.

Its very urgent.

Regards

Sachin

Email sachinaxapta@gmail.com

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Hassan_rulz 3,801 on at

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Hi Sachin,

Verify if RTS application pool is running all the time and not crashing.

Open SSMS and check in "Channel Database" if correct RTS profile is synced.

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