Microsoft Dynamics AX (Archived)

Can't start AX server service

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Posted on by w.sallam

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I shut down the AOS Server and after turning it on again and make sure SQL Server is working well

the AOS service didn't work the following error showed up

windows could not start the Dynamics ax object server 5.0$03-DynamicsAX_50_Live service on local computer.
error 1067: the process terminated unexpectedly.

I checked the event viewer and found this error

Faulting application name: Ax32Serv.exe, version: 5.0.1000.52, time stamp: 0x490c68d8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xe0000005
Fault offset: 0x000000000000cacd
Faulting process id: 0x1710
Faulting application start time: 0x01d272809f23a864
Faulting application path: C:\Program Files\Microsoft Dynamics AX\50\Server\Server\Server\DynamicsAx_50_live02\Bin\Ax32Serv.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: dec86964-de73-11e6-99e1-6c626dd547c5

I checked the password and the permissions for the user and all are fine but still having this issue and can't start the AOS yet,

please help.

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Community Member on at

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So you are saying that the AOS was running well, you stopped it, you did nothing else, and then you started it and it failed with that error message ?

Why the AOS name does not correspond the path :

AOS Name: DynamicsAX_50_Live

Path: C:\Program Files\Microsoft Dynamics AX\50\Server\Server\Server\DynamicsAx_50_live02

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Brandon Wiese 17,788 on at

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Why are there 3 "server" directories in that path. That's not typical.

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w.sallam 2,259 on at

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thanks all for reply.

I changed the permissions in the database and make the service user as an "owner" and it fixed the issue

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JII SAADUDDIN 1,832 on at

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Hi, The best way to solve this is remove AOS and install it again.

Thanks

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