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Power Automate mails not tracked in Dynamics 365 on premise

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Posted on by Community member

Hi Team,

We have created a power automate flow for sending email which will trigger on updation of Account table, then we have used connector as /Send Email With Options/ to send the mail. But the mails which are send from power automate are not getting synced in Dynamics 365 CRM.

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Community member 2 on at

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Power Automate mails not tracked in Dynamics 365 on premise

When Power Automate fails to track emails in Dynamics 365 on-premise, directv plans several factors may contribute, including configuration discrepancies, compatibility issues, or inadequate permissions. Troubleshooting involves verifying settings, checking user permissions, and ensuring compatibility between the Power Automate connector and Dynamics 365 version. Reviewing error logs and consulting documentation can help identify and address the root cause of email tracking failures.

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Leah Ju Microsoft Employee on at

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Power Automate mails not tracked in Dynamics 365 on premise

Hi Partner,

‘Send Email with options’ is the Microsoft 365 Outlook connector.

Presently, there is not an option to track emails sent through this connector into D365.

However, there is a way to accomplish this using a different approach.

1)Using 'Add a row' to create one email record in 'Email Messages' (entity):

2)Sending the email through adding a 'Perform a bound action'

More information：https://msdynamicscrm137374033.wordpress.com/2020/09/21/how-to-send-dynamics-365-emails-using-power-automate-flows/

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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