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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2011 on window 10
Microsoft Dynamics CRM (Archived)

CRM 2011 on window 10

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Posted on by P NOUSHAD 1,821

Hi,

I installed crm 2011 with Roll up 18 on windows 10.  I could find CRM outlook client as shown in screen-shot.  But when I click on account, it is not opening.  Please find a solution.

50002.crm.png

Regards,

Noushad

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  • Suggested answer
    M I Mostafa Profile Picture
    M I Mostafa 4,257 on at

    Hi,

    Normally when you double click on the account it will open up a new window with the account record. You might have a pop up blocker that is blocking the record from opening. Are you able to test this on IE and make sure you have trusted your CRM url in IE settings and allowed popups for your CRM?

    Please note however that Edge Support with Microsoft Dynamics CRM 2011 is not available. Source and further information on compatibility in this support article:

    community.dynamics.com/.../dynamics-crm-support-with-windows-10-edge-browser-and-office-2016

    Hope this helps!

  • Suggested answer
    M I Mostafa Profile Picture
    M I Mostafa 4,257 on at

    It's also worth noting that CRM 2011 support for Office 2016 is for MSI install only and Cached-Exchange Mode Only. This also means the CRM for Outlook client does not support Outlook configured in Online for tracking or synchronization (non-Cached Exchange mode).

    Source: support.microsoft.com/.../compatibility-with-microsoft-dynamics-crm-2011

  • P NOUSHAD Profile Picture
    P NOUSHAD 1,821 on at

    Hi,

    Thanks for your response and help.  I tried all the option you provided but it is not working.  But I am getting this issue in one pc with windows 8.1 but another pc with same configuration is working.

    Kindly help if you find any solution.

    Noushad

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