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Dynamics 365 Community / Forums / Commerce forum / Product Recommendations
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Suggested answer

Product Recommendations

Posted on by

Hi, 

I would like to confirm the setup required for the latest release of Product recommendations to appear on the transaction screen at POS. 

I have enabled Product recommendations on the Retail shared parameters.

3324.pastedimage1578591416769v1.png

I have manually indicated items to be included under Frequently bought together configuration.

5672.pastedimage1578592013367v1.png

I have added the Product recommendations functionality to the transaction screen using screen layouts.

I have run all distribution schedules.

My product recommendations are, however, still not appearing when I add items listed as "seed items" to a transaction. 

6404.pastedimage1578591845792v5.png

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  • Oksana Kovaliova Profile Picture
    Oksana Kovaliova 3,586 on at
    RE: Product Recommendations

    Hi Lauren,

    Are you trying in Production or different environment?

    Easier product recommendations were not available for sandboxes - maybe it is still the case

  • Suggested answer
    Xusheng Profile Picture
    Xusheng on at
    RE: Product Recommendations

    Hi Lauren,

    Suggest try below resolutions, if it still not working, please log a new SR to double check with Microsoft retail support team.

    4331.pastedimage1578627047804v1.png

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