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Over the past 8 years, on those rare occasions when I have needed support for RMS, I have called a toll free support number, they took notes on the issue and confirmed my customer was on a BRAP plan and a MS Tech called back within a few hours. Earlier this week, I had an issue and called the number but was referred to another number which was automatically prompt driven. It wanted my ID and Action Pack Subscription #, I let it lapse in July as the price had risen by 40%. I gave up hung up and finally resolved the issue on my own. How do I now get support for my BRAP RMS customers?
Thanks,
Kinnard
Kinnard L. Kohler
President
Retail Management Systems of Arkansas, LLC
Hillside Building
1501 North Pierce Street
Little Rock, AR 72207-5222
P. O. Box 3332
Little Rock, AR 72203-3332
(Voice) 501-412-5686
(Fax) 501-377-9240
Email: pos@kohler.net
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Hello Kinnard,
The number to open a support request is 1-888-477-7877.
Thank you,
Scott Wardzinski
Microsoft Dynamics RMS & POS Support Engineer
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