Hello,
Right now in my Customer Journeys, when someone opens or clicks an email I have a Marketing Task created for that Contact's Owner. After a few days, that Task becomes "Overdue" by nature.
Is there a way to tell it to keep that Task opened, indefinitely, until the Contact Owner can mark it as complete/lost/etc?
I don't see any customization options in the creation of Marketing Task.
Thank you for that answer! Perfect. I now have another question that goes hand in hand:
1. Is there a way to mark all of the current Marketing Tasks as complete?
2. Is there a way, going forward, when creating the Marketing Task in the Customer Journey to mark it as complete?
You can keep the Task open longer....
In the Task Template, change the Duration, in the drop down select 3 days, then edit the duration value to a larger number of days (i.e. the dropdown has a limited number of items, but after selecting an option you can change the number part - this is standard CRM behaviour with durations)
André Arnaud de Cal...
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