Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Unanswered

Custom domain for links

(0) ShareShare
ReportReport
Posted on by 13
Good morning,
Does anyone know if one can add a custom domain for analytics tracking in Dynamics 365 Marketing? Many companies train their employees to mouse-over a link and check the URL before clicking on a link. In all our emails, the URL in the email links to something similar to https://ca31ceb4954a403093f187xxxxxx111111.svc.dynamics.com/t/t/9xgBThxar.... which of course is so that Marketing can track the click... but I would like to be able to use a /clicks.mydomain.com/ custom domain for this, so that customers can recognise that the link is leading to my website. This is possible with ClickDimentsion and most other marketing platforms.
 
Has anyone figured out how to do this?
 
Thank you
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Custom domain for links
    Hi,
     
    Our team has analyzed your needs and made the following attempts.
    First, we tried to change the URL of the dynamics 365 environment, but changing the environment URL only changes the prefix, which is the "ca31ceb4954a403093f187xxxxxx" part of your link, and the domains after that are still hosted on Dynamics.

    We then tried the redirect URLs in Dynamics 365 Marketing, however, the links generated by this feature were similar to the ones you described and did not meet your needs.
    We noticed that the redirect URL was automatically generated when you clicked "Save" so we considered using Ribbon Work Bench to see how the button performed.
    However, in our Ribbon Work Bench we didn't find a corresponding button, we found a suspicious one, but we tested it to rule out the possibility.

     
    Finally, we tried again to modify the redirect link directly in Dataverse, but the modification could not be saved.

    Therefore, our team believes that your request is not supported in the existing out-of-the-box functionality of Dynamics 365.
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,162 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans