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Customer Insights - Journeys forum

Checkout is only working in mobile view

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Posted on by 135

Has anyone experienced an issue with event registrations checkout button not working? We are seeing an issue with events portal where checkout button only work in mobile view and does nothing in non-mobile view.

  • Suggested answer
    Hakki Isik Profile Picture
    Hakki Isik 135 on at
    RE: Checkout is only working in mobile view

    The issue was related to having "Use Website Header and Footer" checkbox enabled in PortalAPI web template. Disabling it resolved the the issue.

  • Suggested answer
    ShravanSuri Profile Picture
    ShravanSuri 1,255 on at
    RE: Checkout is only working in mobile view

    Hey Adam, yes - in order to make event payments work with the payment provider of your choice, please follow the documentation here to connect a payment provider and finalize registrations - docs.microsoft.com/.../event-payment-gateway

  • Suggested answer
    ShravanSuri Profile Picture
    ShravanSuri 1,255 on at
    RE: Checkout is only working in mobile view

    Hey Hakki,

    Is this for paid events? This seems like a bug - could you open a support ticket? We will investigate what's going on.

    Thanks

    Shravan

  • prof711 Profile Picture
    prof711 115 on at
    RE: Checkout is only working in mobile view

    Do you mean the ‘emulate payment’ button in the sample event portal? I found the button was not working when I did some testing last week. It didn’t work in web or mobile for me so I resorted to manually creating registrations but that was ok as I was testing.

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