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Service | Customer Service, Contact Center, Fie...
Answered

UCI Add Contract Entity Problem

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Posted on by 360

Hi All,

I want to add Contract Entity in UCI. My Hub view is Customer Service. When I add yhe contract asset it does not visible on the hub screen. One for the same subject report entity.

Is it bug or this subject knows anyone ?

Thanks, regards.

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I have the same question (0)
  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at

    Hi,

    Contract entity is not available in UCI. It might be enabled in near future.

    Check below image as Enabled for unified client is grayed out.

    cq5.PNG

    Please mark my answer verified if i were helpful

  • onurizgi Profile Picture
    360 on at

    Hello,

    Thanks for reply my ticket. I cant change this button. This field read only. (My Dynamics Project's Onprime) Why ?

    pastedimage1599736687167v1.png

  • Verified answer
    Bipin D365 Profile Picture
    28,983 Moderator on at

    Hi,

    As I Said Contract entity is going to be depreciated and that is why it is not available for UCI.

    Check below forum.

    community.dynamics.com/.../how-to-enable-contract-entity

    Please mark my answer verified if i were helpful

  • gisiquei Profile Picture
    on at

    Hello onurizgi,

    As it was commented here,the contract was deprecated, please consider the doc:https://docs.microsoft.com/en-us/power-platform/important-changes-coming#contracts-contract-line-items-and-contract-templates-entities-are-deprecated

    Contracts, Contract Line Items, and Contract Templates entities are deprecated

    The Contracts, Contract Line Items, and Contract Templates entities are deprecated and will be removed in a future major release. This functionality has been replaced by entitlements in Dynamics 365 Customer Service.

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