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Emails blocked for opted in contacts with Commercial consent present

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Posted on by ST-03061513-0

Hello

Emails are being blocked to contacts that are opted in. The consent is present for Commercial for the contacts, but the Delivery Issues pane tells me the blocked reason is "consent not present".

Why is this happening please?

Thank you.

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ST-03061513-0 11 on at

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Emails blocked for opted in contacts with Commercial consent present

Hi Fiona

Thank you for your response.

I can confirm that the consent status is 'opted in' for exact email addresses, and that the settings in the compliance section of the blocked emails in question match the purpose AND topics in the consent center.

This is why I'm so confused! Thanks for your help.

Sophie
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Fiona_Tiernan 384 Super User 2025 Season 1 on at

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Emails blocked for opted in contacts with Commercial consent present

Good morning,

Just to confirm, if you navigate to the Consent Center, can you definitely see the consent listed for that exact email address?

If so, do any of the Purpose / Topic information match what is set in the settings of the email?

Kind regards,
Fiona