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Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Fields inaccessible yet not locked

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Posted on by 95
Hello everyone,

My search field is grayed out even though it is not locked. Do you know why?

pastedimage1596458252976v1.png

I have the same question (0)
  • Suggested answer
    sardar ahmed Profile Picture
    520 on at

    Hi Ayala,

    Can you check for any JS on the form or a business rule which is causing this.

  • Suggested answer
    Rashmitha R S Profile Picture
    on at

    Hello Ayala,

    You can also check if the field is system calculated or user provided? If it is user provided only then you will be able to edit. Also as suggested previously do check if there is any business rule executed on the field.

    Regards,

    Rashmitha 

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