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Error Message when opening a form over E-Mail

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Posted on by 35

Hello, 

i have the following issue. If i set up a marketing E-Mail in Dynamics with a form i get this message if i click at the link in the E-Mail. In this case it´s a subscription center. 

Does anyone know why this error is happening?  

pastedimage1608299774420v2.png

Thank you for your help. 

Greetings

Thomas

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Error Message when opening a form over E-Mail

    Hi Thomas,

    It is recommended to always test subscription center by running customer journey, because as documentation said: subscription center of test-send email probably won't work.

    Anyway, it is very glad that your problem has been solved. :)

    Regards,

    Clofly

    If you had found any answer helped, please kindly mark as verified to close the thread.

  • Thomas86 Profile Picture
    Thomas86 35 on at
    RE: Error Message when opening a form over E-Mail

    Hello Clofy,

    thank you for your reply. I tested it with the simple customer journey and it worked. I was just confused because earlier you could also test the subscriptioncenter by a Test Send.

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Error Message when opening a form over E-Mail

    Hi Thomas,

    Was the marketing email sent by Test Send? If so, please run a simple customer journey to test subscription center.

    https://docs.microsoft.com/en-us/dynamics365/marketing/form-prefill#subscription-center-forms

    Links in email test sends also don't include a recipient ID, which means that when you open a subscription center link in a test-send email, the subscription center probably won't work. To test a subscription center, create and run a simple customer journey with a segment that only targets your own email address and a test message that includes the subscription-center link.

    Regards,

    Clofly

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