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Hello,
i have the following issue. If i set up a marketing E-Mail in Dynamics with a form i get this message if i click at the link in the E-Mail. In this case it´s a subscription center.
Does anyone know why this error is happening?
Thank you for your help.
Greetings
Thomas
Hi Thomas,
Was the marketing email sent by Test Send? If so, please run a simple customer journey to test subscription center.
https://docs.microsoft.com/en-us/dynamics365/marketing/form-prefill#subscription-center-forms
Links in email test sends also don't include a recipient ID, which means that when you open a subscription center link in a test-send email, the subscription center probably won't work. To test a subscription center, create and run a simple customer journey with a segment that only targets your own email address and a test message that includes the subscription-center link.
Regards,
Clofly
Hello Clofy,
thank you for your reply. I tested it with the simple customer journey and it worked. I was just confused because earlier you could also test the subscriptioncenter by a Test Send.
It is recommended to always test subscription center by running customer journey, because as documentation said: subscription center of test-send email probably won't work.
Anyway, it is very glad that your problem has been solved. :)
If you had found any answer helped, please kindly mark as verified to close the thread.
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