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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing réel time
Customer experience | Sales, Customer Insights,...
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Marketing réel time

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Posted on by GC-27040845-0
Hello I am looking to set up a route which after sending the email the listener would only be on a single outgoing link which if there is a click on it activates a personalized trigger the problem is that all the links in the email are listen so if the client starts by clicking on another link the client does not go into the trigger branch
 
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  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    This is expected behavior.
    In the journey you designed, the customized trigger is activated only when the customer clicks on a certain link in the email.
    If you want the custom trigger to be activated as soon as the customer clicks on the link in the email （no matter which one it is）, then you can design it as follows.
     
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    Has the issue been solved?
    Have there been any updates? Please feel free to ask me if you have any questions!
    If it has been resolved, can you mark the response as an answer?
     

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