Transaction stuck in work status

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Posted on by fakaul

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Hello,

We have a transaction that we can't access to process. The user entered as a cash receipt and "Saved" it. Now, while we can see it in a sales transaction document inquiry with the status "Work", nobody can open it. We get informed that it is being edited by another user. I would welcome any advice on how to deal with this transaction.

Best,

Frank

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fakaul 225 on at

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Turns out we were able to access the transaction in the receivables transaction Smart List and delete it so the issue is not an issue any more.

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