Dynamics Community Forum Thread Details

Hi There,

I am working on creating a customer journey in Dynamics 365. Entered in a Subscription List and the Email I want to send out and when I hit Save, this message below pops up. Has anyone received this error before that may know how to fix it?

Thanks!

Exception Message: Exception 'FaultException`1' occured: Principal user (Id=d1a1baf6-4179-ec11-8d21-000d3a325dfd, type=8, roleCount=6, privilegeCount=1170, accessMode=0), is missing prvReadmsdyncrm_liveentitydependency privilege (Id=66119541-722b-4ded-8aa7-f5b8e3664811) on OTC=10497 for entity 'msdyncrm_liveentitydependency' (LocalizedName='Live Entity Dependency'). context.Caller=d1a1baf6-4179-ec11-8d21-000d3a325dfd. Or identityUser.SystemUserId=18858950-207f-4c79-9567-7243f7b49097, identityUser.Privileges.Count=9738, identityUser.Roles.Count=0 is missing prvReadmsdyncrm_liveentitydependency privilege (Id=66119541-722b-4ded-8aa7-f5b8e3664811) on OTC=10497 for entity 'msdyncrm_liveentitydependency' (LocalizedName='Live Entity Dependency')., error code: -2146233087, CorrelationId: 88e7c9a6-365e-447e-ac0c-d1a64e97443b

ErrorCode: -2147220891
HexErrorCode: 0x80040265

ErrorDetails:
OperationStatus: 0
SubErrorCode: -2146233088
Plugin:
ExceptionFromPluginExecute: Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.CustomerJourney.CustomerJourneyCreatePlugin
ExceptionRetriable: False
ExceptionSource: PluginExecution
OriginalException: PluginExecution
PluginTrace: 2022-06-13T15:25:41.8655530Z :: Information(170015) :: Starting Customer Journey update strategy.
2022-06-13T15:25:41.8655530Z :: Information(170015) :: Parsing definition for email relationships.
2022-06-13T15:25:41.8811793Z :: Information(170015) :: Emails found: e7cd4117-c3e2-ec11-bb3d-000d3a5cba41
2022-06-13T15:25:41.8811793Z :: Information(170015) :: Start updating email relationships
2022-06-13T15:25:41.8811793Z :: Information(170015) :: Start updating relationships
2022-06-13T15:25:41.8968751Z :: Information(170015) :: Filtering out missing entities
2022-06-13T15:25:41.9280553Z :: Information(170015) :: All entities present in the system
2022-06-13T15:25:41.9280553Z :: Information(170015) :: New relationships will be created: e7cd4117-c3e2-ec11-bb3d-000d3a5cba41
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Successfully finish updating relationships
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Successfully finish updating Email relationships
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Parsing definition for landing page relationships.
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Landing Pages found:
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Start updating page relationships
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Start updating relationships
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Filtering out missing entities
2022-06-13T15:25:42.5686864Z :: Information(170015) :: No target entities presented in definition, exiting.
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Successfully finish updating relationships
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Successfully finish updating page relationships
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Starting to execute dependency persist strategy on Campaign Id a6fe5811-2deb-ec11-bb3d-0022480af8b7
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Checking for Live Editable changes in campaign with Id a6fe5811-2deb-ec11-bb3d-0022480af8b7
2022-06-13T15:25:42.8655670Z :: Information(170015) :: Exception 'FaultException`1' occured: Principal user (Id=d1a1baf6-4179-ec11-8d21-000d3a325dfd, type=8, roleCount=6, privilegeCount=1170, accessMode=0), is missing prvReadmsdyncrm_liveentitydependency privilege (Id=66119541-722b-4ded-8aa7-f5b8e3664811) on OTC=10497 for entity 'msdyncrm_liveentitydependency' (LocalizedName='Live Entity Dependency'). context.Caller=d1a1baf6-4179-ec11-8d21-000d3a325dfd. Or identityUser.SystemUserId=18858950-207f-4c79-9567-7243f7b49097, identityUser.Privileges.Count=9738, identityUser.Roles.Count=0 is missing prvReadmsdyncrm_liveentitydependency privilege (Id=66119541-722b-4ded-8aa7-f5b8e3664811) on OTC=10497 for entity 'msdyncrm_liveentitydependency' (LocalizedName='Live Entity Dependency')., error code: -2146233087, CorrelationId: 88e7c9a6-365e-447e-ac0c-d1a64e97443b

HelpLink: go.microsoft.com/.../

TraceText:
[Microsoft.Dynamics.Crm.MarketingPlugins: Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.CustomerJourney.CustomerJourneyCreatePlugin]
[743479a3-27f2-4f46-83bc-64878a481f72: Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.CustomerJourney.CustomerJourneyCreatePlugin: Creation of msdyncrm_customerjourney]

2022-06-13T15:25:41.8655530Z :: Information(170015) :: Starting Customer Journey update strategy.
2022-06-13T15:25:41.8655530Z :: Information(170015) :: Parsing definition for email relationships.
2022-06-13T15:25:41.8811793Z :: Information(170015) :: Emails found: e7cd4117-c3e2-ec11-bb3d-000d3a5cba41
2022-06-13T15:25:41.8811793Z :: Information(170015) :: Start updating email relationships
2022-06-13T15:25:41.8811793Z :: Information(170015) :: Start updating relationships
2022-06-13T15:25:41.8968751Z :: Information(170015) :: Filtering out missing entities
2022-06-13T15:25:41.9280553Z :: Information(170015) :: All entities present in the system
2022-06-13T15:25:41.9280553Z :: Information(170015) :: New relationships will be created: e7cd4117-c3e2-ec11-bb3d-000d3a5cba41
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Successfully finish updating relationships
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Successfully finish updating Email relationships
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Parsing definition for landing page relationships.
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Landing Pages found:
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Start updating page relationships
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Start updating relationships
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Filtering out missing entities
2022-06-13T15:25:42.5686864Z :: Information(170015) :: No target entities presented in definition, exiting.
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Successfully finish updating relationships
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Successfully finish updating page relationships
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Starting to execute dependency persist strategy on Campaign Id a6fe5811-2deb-ec11-bb3d-0022480af8b7
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Checking for Live Editable changes in campaign with Id a6fe5811-2deb-ec11-bb3d-0022480af8b7
2022-06-13T15:25:42.8655670Z :: Information(170015) :: Exception 'FaultException`1' occured: Principal user (Id=d1a1baf6-4179-ec11-8d21-000d3a325dfd, type=8, roleCount=6, privilegeCount=1170, accessMode=0), is missing prvReadmsdyncrm_liveentitydependency privilege (Id=66119541-722b-4ded-8aa7-f5b8e3664811) on OTC=10497 for entity 'msdyncrm_liveentitydependency' (LocalizedName='Live Entity Dependency'). context.Caller=d1a1baf6-4179-ec11-8d21-000d3a325dfd. Or identityUser.SystemUserId=18858950-207f-4c79-9567-7243f7b49097, identityUser.Privileges.Count=9738, identityUser.Roles.Count=0 is missing prvReadmsdyncrm_liveentitydependency privilege (Id=66119541-722b-4ded-8aa7-f5b8e3664811) on OTC=10497 for entity 'msdyncrm_liveentitydependency' (LocalizedName='Live Entity Dependency')., error code: -2146233087, CorrelationId: 88e7c9a6-365e-447e-ac0c-d1a64e97443b