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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Business Process Error...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Business Process Error When Saving Customer Journey in D365

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Posted on by ShanBerg 10

Hi There, 

I am working on creating a customer journey in Dynamics 365. Entered in a Subscription List and the Email I want to send out and when I hit Save, this message below pops up. Has anyone received this error before that may know how to fix it?

Thanks!

pastedimage1655136801365v1.png

Exception Message: Exception 'FaultException`1' occured: Principal user (Id=d1a1baf6-4179-ec11-8d21-000d3a325dfd, type=8, roleCount=6, privilegeCount=1170, accessMode=0), is missing prvReadmsdyncrm_liveentitydependency privilege (Id=66119541-722b-4ded-8aa7-f5b8e3664811) on OTC=10497 for entity 'msdyncrm_liveentitydependency' (LocalizedName='Live Entity Dependency'). context.Caller=d1a1baf6-4179-ec11-8d21-000d3a325dfd. Or identityUser.SystemUserId=18858950-207f-4c79-9567-7243f7b49097, identityUser.Privileges.Count=9738, identityUser.Roles.Count=0 is missing prvReadmsdyncrm_liveentitydependency privilege (Id=66119541-722b-4ded-8aa7-f5b8e3664811) on OTC=10497 for entity 'msdyncrm_liveentitydependency' (LocalizedName='Live Entity Dependency')., error code: -2146233087, CorrelationId: 88e7c9a6-365e-447e-ac0c-d1a64e97443b

ErrorCode: -2147220891
HexErrorCode: 0x80040265

ErrorDetails:
OperationStatus: 0
SubErrorCode: -2146233088
Plugin:
ExceptionFromPluginExecute: Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.CustomerJourney.CustomerJourneyCreatePlugin
ExceptionRetriable: False
ExceptionSource: PluginExecution
OriginalException: PluginExecution
PluginTrace: 2022-06-13T15:25:41.8655530Z :: Information(170015) :: Starting Customer Journey update strategy.
2022-06-13T15:25:41.8655530Z :: Information(170015) :: Parsing definition for email relationships.
2022-06-13T15:25:41.8811793Z :: Information(170015) :: Emails found: e7cd4117-c3e2-ec11-bb3d-000d3a5cba41
2022-06-13T15:25:41.8811793Z :: Information(170015) :: Start updating email relationships
2022-06-13T15:25:41.8811793Z :: Information(170015) :: Start updating relationships
2022-06-13T15:25:41.8968751Z :: Information(170015) :: Filtering out missing entities
2022-06-13T15:25:41.9280553Z :: Information(170015) :: All entities present in the system
2022-06-13T15:25:41.9280553Z :: Information(170015) :: New relationships will be created: e7cd4117-c3e2-ec11-bb3d-000d3a5cba41
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Successfully finish updating relationships
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Successfully finish updating Email relationships
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Parsing definition for landing page relationships.
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Landing Pages found:
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Start updating page relationships
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Start updating relationships
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Filtering out missing entities
2022-06-13T15:25:42.5686864Z :: Information(170015) :: No target entities presented in definition, exiting.
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Successfully finish updating relationships
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Successfully finish updating page relationships
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Starting to execute dependency persist strategy on Campaign Id a6fe5811-2deb-ec11-bb3d-0022480af8b7
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Checking for Live Editable changes in campaign with Id a6fe5811-2deb-ec11-bb3d-0022480af8b7
2022-06-13T15:25:42.8655670Z :: Information(170015) :: Exception 'FaultException`1' occured: Principal user (Id=d1a1baf6-4179-ec11-8d21-000d3a325dfd, type=8, roleCount=6, privilegeCount=1170, accessMode=0), is missing prvReadmsdyncrm_liveentitydependency privilege (Id=66119541-722b-4ded-8aa7-f5b8e3664811) on OTC=10497 for entity 'msdyncrm_liveentitydependency' (LocalizedName='Live Entity Dependency'). context.Caller=d1a1baf6-4179-ec11-8d21-000d3a325dfd. Or identityUser.SystemUserId=18858950-207f-4c79-9567-7243f7b49097, identityUser.Privileges.Count=9738, identityUser.Roles.Count=0 is missing prvReadmsdyncrm_liveentitydependency privilege (Id=66119541-722b-4ded-8aa7-f5b8e3664811) on OTC=10497 for entity 'msdyncrm_liveentitydependency' (LocalizedName='Live Entity Dependency')., error code: -2146233087, CorrelationId: 88e7c9a6-365e-447e-ac0c-d1a64e97443b

HelpLink: go.microsoft.com/.../

TraceText:
[Microsoft.Dynamics.Crm.MarketingPlugins: Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.CustomerJourney.CustomerJourneyCreatePlugin]
[743479a3-27f2-4f46-83bc-64878a481f72: Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.CustomerJourney.CustomerJourneyCreatePlugin: Creation of msdyncrm_customerjourney]


2022-06-13T15:25:41.8655530Z :: Information(170015) :: Starting Customer Journey update strategy.
2022-06-13T15:25:41.8655530Z :: Information(170015) :: Parsing definition for email relationships.
2022-06-13T15:25:41.8811793Z :: Information(170015) :: Emails found: e7cd4117-c3e2-ec11-bb3d-000d3a5cba41
2022-06-13T15:25:41.8811793Z :: Information(170015) :: Start updating email relationships
2022-06-13T15:25:41.8811793Z :: Information(170015) :: Start updating relationships
2022-06-13T15:25:41.8968751Z :: Information(170015) :: Filtering out missing entities
2022-06-13T15:25:41.9280553Z :: Information(170015) :: All entities present in the system
2022-06-13T15:25:41.9280553Z :: Information(170015) :: New relationships will be created: e7cd4117-c3e2-ec11-bb3d-000d3a5cba41
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Successfully finish updating relationships
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Successfully finish updating Email relationships
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Parsing definition for landing page relationships.
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Landing Pages found:
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Start updating page relationships
2022-06-13T15:25:42.5530663Z :: Information(170015) :: Start updating relationships
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Filtering out missing entities
2022-06-13T15:25:42.5686864Z :: Information(170015) :: No target entities presented in definition, exiting.
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Successfully finish updating relationships
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Successfully finish updating page relationships
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Starting to execute dependency persist strategy on Campaign Id a6fe5811-2deb-ec11-bb3d-0022480af8b7
2022-06-13T15:25:42.5686864Z :: Information(170015) :: Checking for Live Editable changes in campaign with Id a6fe5811-2deb-ec11-bb3d-0022480af8b7
2022-06-13T15:25:42.8655670Z :: Information(170015) :: Exception 'FaultException`1' occured: Principal user (Id=d1a1baf6-4179-ec11-8d21-000d3a325dfd, type=8, roleCount=6, privilegeCount=1170, accessMode=0), is missing prvReadmsdyncrm_liveentitydependency privilege (Id=66119541-722b-4ded-8aa7-f5b8e3664811) on OTC=10497 for entity 'msdyncrm_liveentitydependency' (LocalizedName='Live Entity Dependency'). context.Caller=d1a1baf6-4179-ec11-8d21-000d3a325dfd. Or identityUser.SystemUserId=18858950-207f-4c79-9567-7243f7b49097, identityUser.Privileges.Count=9738, identityUser.Roles.Count=0 is missing prvReadmsdyncrm_liveentitydependency privilege (Id=66119541-722b-4ded-8aa7-f5b8e3664811) on OTC=10497 for entity 'msdyncrm_liveentitydependency' (LocalizedName='Live Entity Dependency')., error code: -2146233087, CorrelationId: 88e7c9a6-365e-447e-ac0c-d1a64e97443b

Activity Id: 1e5dfe78-2b00-4970-9c32-786c8ec7fde8

I have the same question (0)
  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    Hi,

    You need to give Read access on Live Entity Dependency entity in security roles assigned to the user

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