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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to show the Resolu...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

How to show the Resolution details inside email

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Posted on by ElieAJ 40

Any idea on how to display the information upon case resolution inside the email that should go out to the customer upon resolution?

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  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    Where do you send your email from? If it's the plugin - you should be able to query incidentresolution associate with your case. If it's Flow - you can do exactly the same.

    If it's workflow you can use Get Case Resolution step of my UWT - url to download it is in my signature.

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