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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / This mailbox is disabl...
Microsoft Dynamics CRM (Archived)

This mailbox is disabled for email processing. For more information, see the alerts.

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Posted on by Community Member

Hi Dear:

I am setting up Email Router.

The Message I am seeing are below:

After configuring emails Router Settings, I have to face this message.

4201.Email1.PNG

While opening alerts, I am getting this message.

7824.Email2.PNG

Please provide guidelines, so that I can get proper solution for this problem.

I also posted for this question, but No suitable solution found.

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I have the same question (0)
  • ChangeFrenzoId Profile Picture
    ChangeFrenzoId 465 on at

    Hi Shakeel,

    Please Refer : https://community.dynamics.com/crm/f/117/t/178913

  • Community Member Profile Picture
    Community Member on at

    Thanks Dear... I tried so, but again have to face same error message in alerts.

  • Suggested answer
    flavia.takushi Profile Picture
    flavia.takushi on at

    Hi M Shakeel,

    You only need to test and enable a mailbox if you’re using server-side synchronization as your synchronization method. You don’t need to test and enable a mailbox if you’re using CRM for Outlook or the Email Router for synchronization purposes.

    community.dynamics.com/.../test-and-enable-mailboxes-in-microsoft-dynamics-crm-2015

    This is the reason why you are getting errors in the alerts tab.

    Also, you don`t need to fill the field 'Email Server Profile' as you are using Email Router.

    In addition, make sure the Email Router is defined on synchronization method on Settings > Administration > Email tab.

    You can test the mailboxes from users and queues on Email Router Configuration Manager.

    For more information on Email Router configuration, please check:

    technet.microsoft.com/.../hh699786.aspx

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