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Customer experience | Sales, Customer Insights,...
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How to retrieve the caller's number from a JS script in the conversation form

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Posted on by 5
Hi community, 
 
Greeting for the day ! 
 
I need your help to retrieve the caller's phone number from a JS code.
I tried to use the data from the /Telephone Engagement Context/ entity but the object is only created when the conversation is closed. So I can't see how to retrieve the phone number in JS.
 
Do you have any other ideas? 
 
Thanks in advance. 
Have a nice day.
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