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Business Central forum

Business Central tile has disappeared from my Dynamics 365 Homepage

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Posted on by 645

This is in regard to Business Central Saas.

Lately, I've seen where Business Central doesn't show up on some of my clients' "Dynamics 365 Homepage".  Today, it happened to me.  I have a valid subscription to BC.  I've had it for almost 3 years now, so I know this isn't an issue with licensing.  I can get to my BC tenant by typing "https://businesscentral.dynamics.com/" followed by my tenant's guid, but this shouldn't be necessary.

Does anyone have an idea as to how to get the Business Central tile to show back up onto the Dynamics Homepage?  Clicking the "synch" icon does nothing.

In the long run, does anyone have an idea as to why this is happening to begin with?  I get the impression Microsoft has been tinkering with their service.  This looks like an unintended consequence.

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I have the same question (0)
  • Celine M Profile Picture
    50 on at

    We had similar issued yesterday.  Some of my staffs lost the access to the Business Central in middle of the day.  The Business Central tile was disappeared on the Dynamics Homepage.  Even on the left side app bar, it had "Dynamics 365", but it only looped them back to the homepage.

    I ended up remotely logged in with my access (SUPERUSER) on their computers, which i had no issue.  Then I logged out, and have them tried to log on.. That's how they got back the access to the Business Central and the tile.  Give it a try and see if it works for you.  

  • Dave Boehm Profile Picture
    645 on at

    Actually an hour or two later, both "Business Central" and "Business Central Sandbox" reappeared.

    This is beginning to look like Microsoft's version of the shell game.  A rather annoying version, though...

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